Order Changes & Cancellations

ORDER CHANGES & CANCELLATIONS

Need to change something after checkout?

Act quickly. Some order details can only be changed before fulfilment or carrier processing begins.

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01

Address changes

Contact Customer Care immediately. Once a parcel has entered carrier processing, an address change may no longer be possible.

02

Item or quantity changes

Confirmed orders cannot always be rebuilt. Stock, payment and fulfilment may already be committed.

03

Cancellation

Eligible unfulfilled items may be cancellable. Once fulfilment has progressed, the return procedure may apply instead.

WHAT CAN CHANGE?

It depends on the current order status

Delivery address

Possible only if operationally feasible. Contact us immediately and provide the order number plus the complete corrected address.

Add or remove products

Not guaranteed after confirmation. In many cases a separate order or later return is safer than altering a transaction already in processing.

Change quantities

Quantity edits may not be possible once inventory has been allocated. Contact Customer Care before placing a replacement order.

Cancel before fulfilment

Where the order status allows it, submit a cancellation request through your customer account or contact Customer Care promptly.

FASTEST ROUTE

What to do when you notice a mistake

  1. 1
    Find the order number

    Use the order confirmation or your APPYTOYS account.

  2. 2
    Check the order status

    See whether the order or item has already been fulfilled.

  3. 3
    Contact APPYTOYS immediately

    Explain exactly what needs to change and provide the corrected information.

  4. 4
    Wait for confirmation

    Do not assume the requested change has been completed until APPYTOYS confirms it.

PROMO CODE FORGOTTEN?

A completed payment normally cannot be rebuilt just to add a forgotten code.

If you notice the mistake immediately, contact Customer Care. Any alternative offered depends on the promotion and transaction status.

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IF IT HAS ALREADY SHIPPED

Use the correct post-purchase route

Changed your mind?

Use Returns & Exchanges to review the standard return procedure.

Product damaged, defective or incorrect?

Use the dedicated product-problem assistance route rather than a normal change-of-mind return.

Can APPYTOYS guarantee a requested order change?

No. Once an order is confirmed, availability depends on payment, inventory allocation, fulfilment and carrier status.

Should I place a replacement order before APPYTOYS confirms the change?

Not unless you intentionally want both orders. Wait for confirmation if you are trying to correct an existing transaction.

Order changes are never guaranteed after checkout. The earlier you contact us, the more options may still be available.

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