Frequently Asked Questions
If you know what you're looking for, type it into the search bar at the top of your screen.
You can search by type or product name.
You can also refine your search by price, colour, material, etc., by using the search filters, or sort the items based on price, popularity or newness.
If an item you’re interested in is sold out, you can register to be notified when it will be back in stock. You just need to select your desired product and, on the product page, will appear a box "Subscribe To Back In Stock Notification".
If the product will be restocked within the following 3 months, you will receive an email. This email does not reserve the item, thus if you're still interested in it you can proceed to order it.
To order on AppyToys.com.mt you will need to have: a billing and delivery address; a debit/credit card or PayPal account.To place an order, just follow these steps:1. Once you have browsed and decided on the item(s) you wish to purchase, place them in the shopping cart by selecting the correct colour and quantity and click on Add. Click the shopping cart at the top right of your screen to continue your purchase.2. In your Cart you will find an overview of all the items you have added. Check your choice of product, type, and quantity. Only after completing your order the items are effectively reserved for you.If you're happy with your selection, click on checkout to proceed to payment, completing your order.3. In checkout, select the delivery address and your preferred payment method and fill out the details where needed. On the next step you will be given the chance to check your order details and add any vouchers before confirming. If you are paying by PayPal you will be redirected to the PayPal website to complete the process. If you will pay with credit card you can easily fill the form on appytoys.com.mt checkout.4. Once your order has been completed you will see the confirmation on the screen and receive an email confirmation with your order number.We will also notify you by email as soon as your delivery leaves our warehouse.
We will inform you about the expected delivery time of your order during the checkout process and in your email confirmation order. The delivery date may vary according to the selected items and the shipping method you have chosen.
You can visit the order status page to check if your order has been fulfilled. When we will update the order confirmation and shipping status, you will automatically receive the link to the order status page by email or SMS text.
The type of notification you will receive depends on the contact information you choose at checkout. For example, if a customer enters their email address and phone number, they receive email and SMS text notifications. We give our customers the choice to opt-in the kind of notifications.
It is not possible to make changes to your order after it has been finalized. Once your order is placed, the delivery option, delivery address, payment method, and product sizes can't be changed. If you made a mistake or simply changed your mind, we recommend cancelling the order and placing a new one.
If you made a mistake or simply changed your mind after placing an order, there is no need to fuss. As long as your parcel has not been fulfilled in our warehouse, you will have the option to cancel. Please, contact our customer care service: if your Product/s has/have been processed or delivered you need to wait for the Product/s to be delivered to the address you provided and then you can return them.
For the items return, you will need to create a return through the website. Click here for more information on how to create your online return. Just follow the instructions on the online returns slip, making sure you let us know your order number and the items you're returning. We will need these details to process with your refund. Once it's all filled out, please wait our customer care's instructions by email.
If you redeemed a voucher with your order, the order can only be cancelled in full.
If your order or part of it has been cancelled by us, this is usually due to low stock levels.
The items you have ordered may have been very popular and it is possible that an item sold out just before you placed the order. In rare cases the stock cannot be updated in our system in time and the item will be cancelled.
If you paid by credit card, we will refund you immediately.
If you paid by PayPal, it might take up to 48 hours for the money to appear on your account again, it will not depend on us.
All products sold in our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products.
We do not sell fake, counterfeit, or replica goods.
You will receive a copy of your invoice by email when the order will be shipped. If you placed the order very recently, please wait until it is shipped for the invoice to be available.
What does sustainability mean at AppyBags?
Sustainability means being considerate of our planet and the people on it, across a wide range of topics including ethical working conditions, environmental impact and animal welfare. Our vision is to be a sustainable fashion platform with a net-positive impact on people and planet.
How can I find more sustainable products?
We care about making more sustainable choices accessible and understandable, which is why we offer an extensive assortment that is highlighted with our green Sustainability Leaf. You can find more sustainable products throughout the store and can also use the "Sustainability" filter at side bar of the catalogue to make searching easier. We also offer more detailed information about a product's specific sustainability benefits on the product page on the Sustainability Tab.
When does a product get a “SUSTAINABILITY” Leaf?
Our sustainability criteria currently address the most environmentally impactful stages of production such as materials and manufacturing. We also show third-party certifications where possible and will continue to improve our sustainability standards over time.
Product availability is constantly monitored and updated. Nevertheless, since the Website may be visited simultaneously by various Users, it is possible that more than one User purchases the same product at the same time. In these cases, the Product may appear as available for a short time, even though it is actually out of stock or momentarily unavailable, since restocking is necessary.
The Website contains information relating to the availability of each Product.
Should the Product be unavailable for the aforementioned reasons or in other cases of unexpected unavailability of the Product, without prejudice to any other legal rights of the User, the Seller will immediately inform the User.
The User will therefore be entitled to terminate the agreement.
Alternatively and without prejudice to his/her rights, the User may accept: an extension of the delivery period; a product of equivalent or higher value (in this case, upon payment of the difference, and upon express acceptance of the user).
Yes, all the products are VAT included.
We will inform you about the expected delivery time of your order during the checkout process and in your email confirmation order. The delivery date may vary according to the selected items and the shipping method you have chosen.
Usually our shipments take around 1-2 days for the Express DHL Delivery and about 7 working days for the standard delivery, sometimes it can take longer due to the weather conditions or other circumstances which do not depend on us.
You will receive an order update by email or mobile, depending on the information they enter during checkout. You can add a phone number on the order status page after an order is placed.
We currently offer the following delivery options for getting your order to you. Please be aware that there will be no additional VAT or any duty charges requested on delivery by our carriers.
At APPYTOYS, we are committed to making your shopping experience as seamless and enjoyable as possible. We offer a range of shipping options to suit your needs, and we're proud to say that we always provide a free of charge shipping option, regardless of your location within Europe. In the table below, you can find detailed information on the shipping rates, delivery times, and purchase conditions for each of the territories we serve.Zone / Country Shipping Rate / Delivery Time Price (EUR) Conditions of Purchase Malta FREE DELIVERY (5-9 Working Days) Gratis From €0.00 to €58.99 FREE DELIVERY (3-5 Working Days) Gratis From €59.00 DHL EXPRESS DELIVERY* (1-2 Working Days) €15.00 From € 0.00 to € 79.00 Italy FREE DELIVERY ( 24-48 Hours) Gratis From € 25.00 STANDARD DELIVERY ( 24-48 Hours) € 4.00 From € 0.00 to € 24.99 Europe Zone 1 - Austria, Belgium, Croatia, France, Germany, Slovenia FREE DELIVERY (2-5 Working Days) Gratis From € 39.00 STANDARD DELIVERY (2-4 Working Days) € 6.50 From € 0.00 to € 38.99 Europe Zone 2 - Czechia, Hungary, Luxembourg, Netherlands, Slovakia, Spain FREE DELIVERY (2-4 Working Days) Gratis From € 39.00 STANDARD DELIVERY (2-4 Working Days) € 6.50 From € 0.00 to € 38.99 Europe Zone 3 - Bulgaria, Ireland, Poland, Romania, Portugal FREE DELIVERY ( 3-5 Working Days) Gratis From € 39.00 STANDARD DELIVERY (2-4 Working Days) € 8.00 From € 0.00 to € 38.99 Europe Zone 4 - Sweden, Finland, Denmark, Estonia, Latvia, Lithuania, Norway FREE DELIVERY ( 4-6 Working Days) Gratis From € 59.00 STANDARD DELIVERY ( 2-4 Working Days) € 9.00 From € 0.00 to € 58.99
We will inform you about the expected delivery time of your order during the checkout process and in your email confirmation order. The delivery date may vary according to the selected items and the shipping method you have chosen.Remember that it can take up to two days for the parcel to be shipped, but this doesn't affect the delivery date given in your order confirmation. Once you receive your shipping confirmation, usually it takes about 7 working days to be delivered to your door in Malta.Our customer care team don't have the possibility to speed up the delivery or give you more information than already provided by SMS or Email.You will receive an email or SMS when the parcel will leave our warehouse and when the parcel is ready to be delivered to you.Please note: delivery times may vary. You will see your projected delivery time during the checkout process or in your confirmation order but sometimes it takes longer because of the weather situation that doesn't allow the shipment as usual or for other circumstances that do not depend on us.If You'll need to receive your order faster, we suggest you book DHL Express.DHL Express is a payment service in addition to your order.
If you can wait about 7 business days we always suggest you to benefit from your FREE DELIVERY METHOD.You can easily decide your shipment method during the checkout.
DELIVERY:Our STANDARD DELIVERY is always FREE of charge WITHOUT any MINIMUM ORDER.If you need to have your order faster you can also pay for the EXPRESS DHL Service. The DHL delivery fee is calculated at the checkout.AppyBags.com.mt suggests always to benefit from our Free Shipments and ask for the payment DHL rates only if you have special delivery time needs.There will be no additional VAT or duty charges requested on delivery by our carriers.RETURNS:You can return the products after having done the request of Refund/Change on our website. To return a product you'll have to follow the steps on the link "Return & Exchanges" you find in our website footer.The User - who acts as a consumer - has the right to withdraw from the sale of goods agreement for the Product without stating the reason and without incurring in additional costs and expenses other than those indicated "GENERAL TERMS AND CONDITIONS OF SALE", within fourteen calendar day (Right of withdrawal).The withdrawal period (Withdrawal Period) expires after 14 days.
We know receiving your items as soon as possible is important, thus some items ready to be shipped will be sent before than others.
If your desired articles will be sent by us separately, we will inform you in advance. For each package sent, you will receive a separate shipment confirmation by e-mail or SMS.
Think one of your parcels might be missing?
In some cases we deliver items from several orders in the same parcel – we will let you know it in advance in the delivery confirmation email. You can check whether your parcel contains items from more than one order by logging into your account where you can see which items belong to your orders.
We’re sorry to hear that and hope that the items you ordered arrived intact and complete.If the damage only affects your parcel and you would like to return something from your order, you can use any packing material for the return. Please make sure to use the return documents we provided - our customer care will be glad to support you.We suggest you to take pictures of the damage parcel before to open it if you accepted the delivery, otherwise you can refuse the shipment and contact our customer care.Please note that we cannot provide substitutes for damaged parcels.Remember before to return a product you have to follow the instructions on our RETURN & EXCHANGE link; you can find it in the footer of the website.
We offer Next-Day Delivery with EXPRESS DHL. It is a payment service.
If you place your order before the stated cut-off time (Monday – Friday till 2 pm ) you'll benefit from the Next-Day Delivery service.
If you place your order after the cut-off time or at the weekend, then you'll need to add an additional 1 working day to the delivery timeframe.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods, as the courier will deliver to the place not the person.
We currently offer two payment methods: PayPal and Credit card (Visa - Master Card - American Express - Apple Pay).
Which cards do you accept?
We accept Mastercard, Visa, Visa Electron, American Express and Maestro cards.
When will my card be charged?
Your card will be charged when you finalize the checkout. If you send goods back, the amount will be credited back to your card account.
Are my card details safe?The platform we use meets the highest certification standards to help reduce compliance burdens for your business and keep payments safe.
Our checkout is certified to the highest industry standards and has obtained regulatory licenses around the world.
AES encryptionAll card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
- Isolated infrastructure
- PCI DSS Level 1 certification
- SSAE18/SOC 1 type 1 and type 2 and SSAE18/SOC 2 type 1 and type 2 reports
- Money Transmitter Licenses across US
- PSD2 and Strong Customer Authentication (SCA) compliant
- E-Money Licenses in the EU and the UK
For your security, your card information is encrypted by AES-256 technology. This high standard of security means shopping with a card on AppyBags is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.
Internet shopping is convenient because it’s not restricted by store opening hours, meaning that you can shop any time from the comfort of your own home or office. However, not all online retailers are serious about security as AppyToys.com.mt.
Under no circumstances will your personal information be disclosed to third parties without your consent. For more details, please refer to the Terms & Conditions.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of the payment provider internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. The payment provider infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with primary services (API, website, etc.).
European regulations are changing to make online credit card payment more secure for you. For every order placed from January 1, 2021 you may be asked to authenticate your payment through a 3D secure process. This will be branded according to the type of card you’re paying with, for example, Visa Secure, MasterCard Identity Check or American Express SafeKey.
What do I need to do?If you haven’t already, you will need to register your payment card for 3D Secure. Most banks usually provide a way to enrol your card online, so check the website of your bank for more information.If you have previously registered for 3D Secure, or have used this feature before, you will not need to register again. However, your bank may have defined an entirely new process to improve your payment experience. Some banks have designed a new smartphone application specifically for this purpose. Please get in touch with your bank for more information.
To make sure you can pay for your next order easily and securely, we recommend that you activate 3D Secure before you place your next online order.
If you don't like the product or you changed your mind, you have the right to apply for a return of your order for any reason and without a justification. We're always ready to answer any inquiries you might have, and our representatives are available to help you with any issues or concerns.
Before to return a product you have always follow the instructions you will find in the website's footer at the RETURN & EXCHANGES link, after that you will receive the confirmation of the return and the instructions for the return by email from our customer care department.
You will need to create a return through the website. Click here for more information on how to create your online return. Just follow the instructions on the online returns slip, making sure you let us know your order number and the items you're returning. We will need these details to process with your refund. Once it's all filled out, please wait our customer care's instructions by email.
The Product, duly protected and packed and in its original packaging must be returned to the address indicated from the Seller in the confirmation of acceptance of the Product (the original packaging is always required if the serial numbers of the products are printed on it). The Product must be in brand new condition and show no signs of use of it with all original packaging and tags still attached. Original boxes and other containers and components that products are sold in are considered part of the Product and must also be returned in undamaged and unused condition. We do not accept items that have been damaged by wear and tear, altered, or washed incorrectly. When trying items on, please be sure they do not come in contact with perfumes, sprays, creams, or other chemicals. Items returned without their branded packaging will not be accepted.
For more information on how to return your order, head over to our returns page to see which returns options are available. For more information we suggest to read " General Terms and Conditions of Sale".
In order to initiate a return request you must fill out the form that you will find at the Return & Exchange link in the footer of this website.
Once you open the Returns & Changes page you will need to provide your order number and your email address, zip code or phone number.
Remember to use the same information from your order confirmation you received via email. Now you are in the automatic system for the return request, please fill out the following steps:
1) Choose the product you wish to return by putting a flag on the side of it.
2) Here you will have to choose if you want a replacement of the same product (REPLACE) or if you want to return a product (RETURN/GET SOMETHING ELSE).
3) Indicate the reason for the return (e.g. change your mind, damaged product, arrived late, etc.).
4) Choose if you prefer a full refund on your credit card or if you prefer a refund with a voucher to spend on the store. Important, if you decide to request a voucher to thank you for your loyalty we will give you an extra 10% voucher on the value you spent to use in a new order.
5) Keep your RMA number.
Now the return procedure is complete!
In a short time you will be contacted by our customer service to arrange your return (please read our Return & Exchange policy). Our customer service will be at your disposal to help you with the return process and to make your return experience the best possible.
Order confirmation emails are sent to the email address provided during your checkout. If you have not received an order confirmation email, please check your spam folder.
Our company work hard to process the refund as quick as possible, for this reason we usually process the requests in around 5/7 days from the return of the product to our warehouse. Sometimes, It can take up to 14 days for your return to be fully processed, but those are really rare cases.
Your refund will be credited to the payment method you used when purchasing the returned items. When the refund is processed from our administration you will receive a confirmation email.
For credit card refunds, the refund date could appear on your statement as the time of purchase or the time of refund.
For PayPal refunds, you can define in your PayPal account whether the amount should be forwarded to your bank account. If your PayPal account is closed, we reserve the right to refund you on your bank details.
We're very sorry if your item arrived damaged or defective. You can make an exchange request or a refund request.
We usually check all our products before shipping them in order to limitate damaged products at the arrival. We always work to improve and limitate problems at the delivery of our products.
Please fill out the online form (Return & Exchanges Page) with all of the information requested, so that we can process your claim as soon as possible.
Our Customer Care will assist you in every single step you need.
We’re sorry if we sent you something you didn't order.
Please open a request on the Return & Exchanges Page.
The wrong item was delivered instead of an item you ordered?
Please re-order the item you would like to receive. If you have already paid for it, you will be refunded as soon as we’ve received and processed your return.
We apology in advance for the inconvenience caused.
Some people prefer store credit as a refund because it is more flexible and can be used to buy a new set of products that is similar to the one they returned. They can also exchange store credit with their friends for something they need or want.
For this reason, we encourage our customers to make exchanges by converting them into credit to use on the AppyBags.com.mt store by giving them an additional 10% bonus as gift.
We're really sorry if we've made a mistake with your refund!
If this is the case please get in touch with our Customer Care team and we will try and sort it out for you really quickly. Please make sure that you include your order number and any item details relating to the refund when you get in touch.
Before you contact us, there are a couple of things that may affect the amount you have been refunded. Please read our Return & Exchange policy.
We’ve extended our Returns Policy Time for Christmas 2021. Orders placed from 8th November 2021 to 24th December 2021 can be returned up until 7th January 2022, for a full refund back to your original payment method.
You will need to create a return through the website. Click here for more information on how to create your online return. Just follow the instructions on the online returns slip, making sure you let us know your order number and the items you're returning. We will need these details to process with your refund.
Once it's all filled out, please wait our customer care's instructions by email.
For more information on how to return your order, head over to our returns page to see which returns options are available.
For more information we suggest to read " General Terms and Conditions of Sale".
Of course! Your right to return an item is exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of both.
If you paid for your whole order with a gift voucher, then the refund will be credited to your APPYTOYS account ready for you to spend straight away.
If you paid with a combination of gift voucher and another payment method, we will refund the alternative payment method first and then the remaining amount will be credited to your APPYTOYS account ready for you to spend.
Your replacement gift voucher will have the same expiry date as your original gift voucher.
Your refund will still go back onto the card details used on your order as long as the card account is still open.
When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.
If the credit card is no longer active and there are no ways to refund on the same bank account of the credit card, our company will ask to provide adequate documentation that certifies the impossibility for our company to refund the purchase on the same payment system used for the purchase itself. Our company reserves the right to indicate which type of certification is necessary to make the refund on a counter that is no longer active.
For no other reason the exchange of the credit card for the refund will be accepted.
If payment is made through PayPal, the Total Sum Due will be charged by PayPal to the User's account at the same time as the conclusion of the online agreement. If the agreement is terminated, or in any other case of refund, for any reason, the amount of the refund due to the User shall be credited to the User's PayPal account.
Registering a AppyToys.com.mt account with us is quick and easy. Just follow these simple steps and you will soon be ready to order.
1. Click the login icon which can be found on the top right-hand corner of your screen (Sign in).
2. If you are not already registered, Click the black button "Create an account" on the right-hand side of your screen under the customer login credential.
3. Once you've completed the registration, you will receive a confirmation email.
4. To confirm your registration, click on the link provided in the email. Once your registration has been confirmed, you can login and start shopping.
To place an order, you need to have a registered account at AppyToys.com.mt. It is really easy to create one and it means you will not have to fill in your details every time you shop with us.
You will be prompted to create an account when you place your first order, just follow the easy on-screen steps or read "How do I create an account" FAQ.
If you previously created an account, just login at the top right-hand corner of the screen by clicking the 'Sign In' button and enter your login details. This will be your email address and the password you chose when you signed up.
Once you had sign in on your customer account with your ID (email address) and password you chose during the registration process, click on the black button "Add New Address".
Fill in the form with your Name, Surname, Address, City, Country, Zip and Phone number. Under your addresses you can modify your delivery and billing addresses or add new ones. Here you can also specify default address, which saves you time during the order process.
Confirm all changes by clicking the 'Add Address' button.
In your customer account section, under the option "EDIT", you can change your name, surname, address, city, country, phone number. You can also add new address.
If you've forgotten your password, you can just click on 'Forgotten your password?' on the login screen. You will need to enter your email address and send your request to receive an email with a link to reset your password. You can then use the new password to login to your AppyBags.com.mt account.
Before completing your order, please make sure that you have entered the correct delivery address.
If you do need to change anything in your order, make sure you remember to click on "edit" before completing your order. It is not possible to change your order details after the order has been placed.
You can view all your orders in your customer account.
We carry out fraud checks like most online retailers for both our customers and our own protection. This helps to ensure we do not process payments that might be being attempted by a non-card holder and also ensures that your parcel is delivered to the correct address.
Our terms and conditions that you accept at time of order give us this permission.
If you would like to delete your account, please submit your request via email at firstname.lastname@example.org
Please note that we can only delete your account if:
If your account does not meet the conditions above, we can not delete it immediately. Where possible, please resolve any open matters. For open refunds and orders currently in shipment, we kindly ask for your patience. If you ordered less than 30 days before your request, your account will be deleted as soon as the return period is over.
- There are no open amounts due.
- You do not have a refund still in process or due to.
- You do not have remaining gift card credit on your account.
- None of your orders are currently in shipment.
Please note that if Google recommends changing your password on our website, this is not related to AppyBags.com.mt. This is a Google Chrome feature that verifies if the password for all websites you log in into has been part of any known breach.
When you logged-in to our website, Google Chrome possibly noticed the password or username you used are potentially exposed in one of the known data breaches.
If you would like to request a file of your account data that includes contact information, order history, wish list and an overview of when and how you may have contacted us, you can do sending a request by email to our customer care department. Once the file is ready, we will email it to you. This can take up to 30 days.
Please note that each voucher code may only be used once. The following applies to vouchers from campaigns in our newsletters, magazines, etc.:
- Only one voucher code can be redeemed per order. Vouchers can, however, be used in combination with credit from a gift card. Please check the expiry date of your voucher code.
- Certain voucher codes cannot be used to purchase discounted items.
- Voucher codes may only be valid for particular products and categories.
- Voucher codes may have a minimum order value.
- If you send goods back, we reserve the right to not renew the validity of your voucher code.Gift CardsGift cards are valid for 1 year. It is possible to use more than one gift card per order (these can also be used in combination with a voucher code).After placing an order, any value left on User's gift card will be uploaded as credit in his/her AppyBags.com.mt customer account. The account balance can be found in his/her store credit. Gift card credit cannot be exchanged for cash and may have a minimum order value.If the User return goods that have been purchased with a gift card, the credit will be added to his/her store credit and he/she will be able to use it on future orders.
Yes, it can be used more than once if there is still a balance remaining on the card.
Yes, it can. A customer can redeem another gift card during checkout.
No, you cannot use a gift card to buy another gift card. You can use your gift card to shop on AppyToys.com.mt.
Yes, it can be used to pay for shipping and taxes since the gift cards are applied to the final order total, which includes shipping and taxes.
Yes, it can be used in conjunction with a discount code since gift cards are a form of payment.
You can enter your discount code in step 4 of the checkout process under VOUCHER / GIFT CARD. Keep in mind that every voucher has its own Terms and Conditions that must be met for the discount to be valid on your order.
After the voucher has been successfully processed, the discounted amount will be deducted from the total invoice amount.