Return Policy

Return Policy

Article 11. Right of Withdrawal
Extract from "General terms and conditions of sale"

11.1
The User - who acts as a consumer - has the right to withdraw from the sale of goods agreement for the Product without stating the reason and without incurring in additional costs and expenses other than those indicated in this article, within fourteen calendar day (Right of withdrawal). The withdrawal period (Withdrawal Period) expires after 14 days:
  • in case of a single Product order, from the day the User or a third party other than the carrier and designated by the User comes into material possession of the Product;
  • in case of a Multiple Order with separate deliveries, from the day the User or a third party other than the carrier and designated by the User comes into material possession of the Product delivered last; or
  • in case of an order related to the delivery of a Product of different batches or multiple pieces, from the day when the User or a third person, different from the carrier and elected by the User, acquires the physical possession of the last batch or the last piece.
11.2
To exercise the Right of withdrawal, the User must inform the Seller, prior to the expiry of the Withdrawal Period, of their decision to withdraw.
11.3
The User has exercised his/her Right of withdrawal within the Withdrawal Period, if the relevant communication is sent by the User before the expiry of the Withdrawal Period. This communication must be transmitted with the Section of the Website: Return & Exchange. The Consumer shall obtain lasting means of storage for the communication related to the exercise of the Right of withdrawal, since the burden of proof concerning the exercise of this right before the expiry of the Withdrawal Period falls on the User.
11.4

If the User exercises the right of withdrawal, he/she will receive confirmation of acceptance of the Product from the Seller. The User will have the option to use a courier service of his/her choice and on his/her own expenses to return the Product to the Seller warehouse, which can be outside Malta, without undue delay and in any event within 14 calendar days from the date on which you informed the Seller of your decision to withdraw (Return Term). The Product, duly protected and packed and in its original packaging must be returned to the address indicated from the Seller in the confirmation of acceptance of the Product (the original packaging is always required if the serial numbers of the products are printed on it).

The Product must be in brand new condition and show no signs of use of it with all original packaging and tags still attached. Original boxes and other containers and components that products are sold in are considered part of the Product and must also be returned in undamaged and unused condition. We do not accept items that have been damaged by wear and tear, altered, or washed incorrectly. When trying items on, please be sure they do not come in contact with perfumes, sprays, creams, or other chemicals. Items returned without their branded packaging will not be accepted. Once your package reaches the warehouse, please allow 3 to 7 business days for the return to be processed. If the return does not meet the conditions listed, the package will be at the User’s disposal for 60 calendar days for the pick up at his/her expense. When your return has been accepted, a refund will be issued and the User will receive a confirmation email.

Mandatory Return Deadline: In any case, the Product must be physically delivered to the courier within and no later than 14 calendar days from the receipt of the Product. Beyond this deadline, the return will strictly not be accepted, even if it concerns a product delivered by mistake, or one that arrived damaged or defective. APPYTOYS provides immediate customer assistance; therefore, it is mandatory that these timelines are strictly respected.
11.5

The User shall always pay for returns; the responsibility for the transport of the returned Products is his/her responsibility. If the User has refused delivery of the order and the package is returned to the Seller, the User shall not be entitled to a full refund of the amount paid for the order. The Seller shall refund the total from which shall be deducted the transport costs incurred by the Seller, storage costs required by the courier and any handling costs.

Non-Collection Policy: Should a correctly dispatched order be returned to the Seller because the Customer failed to collect it within the courier's deadline, or failed to arrange redelivery after a missed attempt (or for any reason independent of the Seller’s or courier’s control), the Product remains the property of the Customer. To obtain a new delivery, the Customer must pay the shipping costs again, even if the original order qualified for free shipping, as the shipping service is considered fully executed once the package returns to the sender due to Customer's inactivity.

If the User does not collect the parcel from customs or does not inform the courier or any third party involved in the order delivery process of the readiness to collect the order, once the parcel has been returned to the Seller, the Seller shall refund the total from which shall be deducted the transport costs incurred by the Seller, storage costs required by the courier and any handling costs.

11.6
If the User throws from the agreement, the Seller shall refund the Total Sum Due paid by the User for the Product, excluding delivery expenses, without undue delay and no later than 14 calendar days from the date on which the Seller warehouse received and checked the Product. The refund will occur by using the same payment method employed for the original transaction. In the event that the User has returned the Products using a carrier of their choice and at his/her costs, the Seller may suspend the reimbursement until receipt of the Products.
11.7
The User is responsible of the decrease in value of the goods due to a different use of the Product to the one necessary to establish the features and the Product functioning. In any case the Product must be kept, handled and inspected with the normal diligence and returned intact, complete in all its parts, fully functional, must include also all the accessories and the illustrative leaflets, the labels and the seal, if present, attached to the Product and intact and not tampered, and perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The withdrawal is applied to the Product in its entirety. In this sense it cannot be exercised just for some parts and/or accessories (which don’t represent and are not autonomous products) of the Product.
11.8
In the event that the withdrawal has not been exercised in compliance with the provisions of the applicable legislation, it will not result in termination of the contract and, by consequence, will not create any right of reimbursement. The Seller will inform the User that the withdrawal request has been rejected within 5 working days from the receipt of the Product. If the Product has already arrived back to the Seller warehouse, it will be at the User’s disposal for the pick up which will have to be on expenses and under responsibility of the User.
11.9

Damaged, Defective, or Incorrect Products

In the event that a Product arrives damaged, defective, or does not correspond to the order (incorrect product), the User must give immediate communication to the Seller, and APPYTOYS will provide immediate assistance. To process the return under these conditions, the following mandatory rules apply:

  • Approved Courier & Costs: The return shipping will be at the exclusive expense of APPYTOYS, provided that the User uses the exact same courier originally employed for the delivery. No other courier may be used, unless at the total and complete expense of the Customer should they prefer an alternative provider.
  • Use of Personal Courier: If the Customer chooses to use a personal courier, they must provide APPYTOYS with a valid tracking number and proof of shipment. In this case, the Customer shall remain fully responsible for the Product until its successful delivery to the exact warehouse from which the Product originally departed.
  • Product Condition: The Product must be handed over to the courier exactly as it was delivered. It must not be opened, used, or removed from its original packaging, and no further damage must be caused to either the product or any part of its packaging.
  • Pickup Information & Packaging: The Customer must promptly inform APPYTOYS regarding the requested pickup date, as well as the precise dimensions and weight of the parcel. The shipment must be prepared using the original shipping box in which the product arrived, or an adequate package that matches the original dimensions and guarantees absolute safety during transit.
Limitation of Liability & Compensation: Under no circumstances shall goods that arrive damaged, defective, or incorrect entitle the Customer to any form of compensation, indemnity, or damages beyond the refund of the price paid for the purchase.

If the returned item complies with all the rules stated above, a refund will be issued. If even one of these rules is not respected, the refund may be refused. In the event of refusal, the product will be held at the User's disposal at the warehouse for 60 calendar days for pickup via the Customer's personal courier at their own expense.