Shipping & Delivery

SHIPPING & DELIVERY

From checkout to your door.

Understand delivery options, shipping costs, fulfilment, tracking and what to do if a delivery does not go as planned.

01

Delivery options

The available services for your destination and basket are shown at checkout. Checkout is the best source for current delivery options and charges.

02

Multiple logistics centres

APPYTOYS can fulfil products from different locations. One order may therefore arrive in more than one parcel, each with its own tracking information.

03

Tracking after dispatch

Once a parcel is dispatched, use the tracking link or number supplied for that shipment. Initial carrier scans can take some time to appear.

BEFORE YOU ORDER

Know what to expect at checkout

Shipping cost

Shipping cost depends on destination, order value, service and current shipping rules. Review the final charge in checkout before paying.

Delivery time

Estimated delivery times depend on destination, fulfilment location, carrier and seasonal conditions. Treat them as estimates unless expressly guaranteed.

Free delivery

Where a free-delivery threshold is available, the storefront or checkout will show whether your current basket qualifies.

Customs and import procedures

Orders crossing customs borders can be subject to local import procedures, duties or taxes depending on destination and market setup.

AFTER PURCHASE

What happens next

  1. 1
    Order confirmation

    You receive your order reference after a successful checkout.

  2. 2
    Fulfilment

    APPYTOYS allocates the products to the appropriate logistics location or locations.

  3. 3
    Dispatch and tracking

    Tracking is created for each shipment and carrier updates begin after the first physical scans.

  4. 4
    Delivery

    Follow carrier instructions promptly if a delivery attempt fails or the parcel is taken to a pickup point or depot.

DELIVERY ISSUE?

Do not wait if the carrier needs information.

If tracking reports an address issue, failed delivery, depot hold or another exception, contact APPYTOYS Customer Care promptly and include the order and tracking numbers.

Contact Customer Care

COMMON QUESTIONS

Useful delivery guidance

Why does tracking show no movement yet?

A label can be created before the first carrier scan. Initial tracking updates can therefore take some time.

Can one order arrive in several parcels?

Yes. Products fulfilled from different locations or requiring separate parcels can be dispatched separately.

Can I change the delivery address after ordering?

Contact Customer Care immediately. Once carrier processing begins, changes can become impossible or depend on the carrier.

What if the parcel is visibly damaged?

Keep the parcel, packaging and shipping label, take clear photos and contact Customer Care before discarding anything.

For exact country-by-country charges and service information, use the current Shipping Policy & Rates and the live checkout.

View Shipping Policy & Rates