Track Your APPYTOYS Order

ORDER TRACKING

Follow your APPYTOYS order.

See the latest shipment information for each parcel, understand tracking updates and know what to do when a delivery needs attention.

Open my ordersShipping & Delivery help
01

Open your account

Sign in with the same email address used for the order. APPYTOYS customer accounts use a temporary verification code instead of a password.

02

Open the order

Select the order you want to check. If the order was split, it can contain more than one shipment and more than one tracking number.

03

Follow each shipment

Open the tracking information for the parcel and use the carrier updates to follow its progress toward the delivery address.

WHERE TO FIND TRACKING

Two easy ways to check your shipment

From the dispatch message

When tracking is available, use the tracking link or number provided after dispatch. Keep the order reference because it helps Customer Care identify the correct shipment.

Multiple parcels

Products can be fulfilled from different logistics centres. Each parcel can therefore have a separate tracking number and a different delivery date.

Initial tracking delay

A shipping label can be created before the first physical carrier scan. It is normal for a new tracking number to show little or no movement at first.

IF SOMETHING LOOKS WRONG

Check these four things first

  1. 1
    Confirm the tracking number

    Make sure you are checking the correct parcel if the order contains more than one shipment.

  2. 2
    Read the latest carrier status

    Look for delivery attempts, address issues, depot holds, customs messages or pickup instructions.

  3. 3
    Allow for first-scan delays

    If the label was just created, wait for the carrier to physically receive and scan the parcel.

  4. 4
    Contact APPYTOYS when needed

    If tracking stops for an unusual period or reports a delivery exception, send Customer Care the order and tracking numbers.

DELIVERY EXCEPTION?

Address problem, failed delivery or parcel held at a depot?

Act promptly. Carrier holding periods can be limited. Contact APPYTOYS Customer Care with the order number, tracking number and the latest carrier status.

Contact Customer Care

COMMON TRACKING QUESTIONS

Understanding the status

Why does the tracking number show no movement?

The label can exist before the parcel receives its first carrier scan. Initial updates can therefore take some time.

Why do I have more than one tracking number?

Your order may have been fulfilled in more than one parcel or from more than one logistics location.

Tracking says delivered, but I cannot find the parcel

Check the delivery location, household members, neighbours or reception where appropriate and review any carrier proof of delivery. If it is still missing, contact Customer Care promptly.

The parcel arrived damaged

Keep the parcel, product, packaging and shipping label, take clear photos and use the dedicated damaged, defective or incorrect item assistance route before discarding anything.

For shipping options, delivery times and other delivery guidance, use the APPYTOYS Shipping & Delivery page.

Shipping & Delivery